Google Analytics Even More Global

Today, Google Analytics is available in 6 more languages: Bulgarian, Catalan, Greek, Lithuanian, Slovak and Vietnamese, bringing the total to 31 languages. It's a large cross-functional effort to localize the product, and we're so proud to welcome these new languages and users!

We also now have over 150 Google Analytics Authorized Consultants (GAACs), from every major region (US, Canada, Latin America, Europe, Middle East & Africa, and Asia Pacific) and over 35 countries! Chances are, there's one near you.

GAACs are our partners; each has been vetted by an internal team here at Google. They are experienced Google Analytics experts (and often, also SEM, SEO and testing specialists) who are available for anything from hourly consultations to training to advanced implementation and analysis.

It's been amazing to see the growth in the analytics industry over the past few years, and as usage and the analytics dialogue scales internationally, our product, team and ecosystem are scaling right along with it.

Posted by Dai Pham and Jeff Gillis, Google Analytics Team

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Annotations Now Available In All Accounts

In December, we announced the phased roll out of Annotations. It's now available in all accounts! Thanks for your patience and enjoy!

Here's a fantastic video on Annotations. You've asked for it for so long, and we hope you'll use it to great effect to better work in concert in your company, using phrases like, "Add it to annotations," or, "It's in annotations." If anything of note happens, log it there. Go tribal with your knowledge.

Posted by Jeff Gillis, Google Analytics Team

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We're raising the bar on Google Analytics IQ

Since the Google Analytics IQ launch, people from all over the world have taken the online course and test. Web analytics is increasingly important to all kinds of organizations. Online retailers, agencies, large consumer brands and non-profits are just a few of the many kinds of organizations that rely on people who are trained in Google Analytics. So, we've decided to raise the bar on what it means to be Google Analytics qualified and increase the minimum passing score from 75% to 80%.

If you're already Google Analytics qualified, but you received a score less than 80%, don't worry. This change doesn't affect your current qualification. But be sure to review the online course when it's time to renew your qualification (18 months after you initially qualified). At that time, you'll be expected to score at least 80%.

For details or to start the course, visit ConversionUniversity.com. There's a FAQ with details and a link to the Google Analytics IQ test. Best of luck to everyone!

Posted by Alden DeSoto, Google Analytics Team

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Upcoming Seminars for Success in Australia

Australia in summer - white sand, warm nights, occasional sun burn and Google Seminars for Success!

For the first time, the Seminars include new Google Website Optimizer days. Learn how to conduct landing page tests to increase visitor engagement and conversions on your website. Also, the Google Analytics Seminars have been updated to include all the latest Google Analytics features; Analytics Intelligence, Custom Alerts, Annotations and much, much more.

Here's a quote from a past attendee - this says it all:

Whilst I've been using GA for years and have also run AdWords campaigns I was becoming increasingly frustrated that there was newer functionality which I didn't have either the knowledge, skill or confidence to leverage in full. Above all, I've left the course hugely inspired, with a range of ideas which I'm keen to implement ASAP. This course has given many of the agencies we've dealt with a 'run for their money' and provided me with the confidence to not only demand, but do a lot more!

- Sumi Triggs Olsen, eMarketing Executive, CPA Australia

Google Analytics - Introduction and User Training
Melbourne, Australia: Thursday, 25 February 2010

or

Sydney, Australia: Thursday, 11 March 2010

This introduction provides a complete overview of Google Analytics and available reports. Learn to identify the best reports for your role and make decisions that deliver results. Topics include:

• Introduction to Web Analytics
• Google Analytics Interface Features
• Sharing and Customizing Reports
• Understanding Visitors, Traffic Sources, Content and Goals
• And Much, Much More...

Google Analytics - Advanced Technical Implementation
Melbourne, Australia: Friday, 26 February 2010

or
Sydney, Australia: Friday, 12 March 2010

The advanced day will show you how to use the full range of advanced features and reports within Google Analytics. Learn how to get the most out of Google Analytics with tips, tricks and technical setup options. Day 2 topics include:

• Best Practices for Setup and Configuration
• Using and Creating Filters
• Setting and Configuring Goals and Funnels
• E-commerce, Site Search, Event Tracking, Custom Reports and Advanced Segments
• And Much, Much More...

Google Website Optimizer - Landing Page Testing
Melbourne, Australia: Monday, 1 March 2010

or
Sydney, Australia: Monday, 15 March 2010

Learn how to conduct landing page testing with Google Website Optimizer to identify, measure and improve key design elements and calls to action on your website to increase engagement and conversions. See how you can continually increase your conversion rates with testing by setting up and running A/B and multivariate tests.

• Introduction to Landing Page Testing
• Best Practices for Increasing Conversions
• How to Run an Experiment
• Understanding the Data and Running Follow-up Experiments
• And Much, Much More...

Seats are limited, so register today!

Register for Sydney Seminars for Success
Register for Melbourne Seminars for Success

Posted by Jeff Gillis, Google Analytics Team

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Clicks vs. Visits Revisited

Online advertisers make frequent use of AdWords reporting in Google Analytics to measure the impact of paid visitors to their site and business. The insights and actions based on these reports help search advertisers to optimise their online campaigns and site experience for maximizing conversions. We see a lot of questions, however, on why there is sometimes a discrepancy in the reported number of visits and clicks.

It is not unusual to see a discrepancy in the numbers reported for AdWords clicks and Google Analytics visits from your AdWords campaigns. There are a few reasons as to why this happens even if your Google Analytics implementation is correct. However, there are steps you can take to ensure that the discrepancy is kept to a minimum. Over at the Solutions for Southeast Asia blog, we take a look at some common implementation errors plus any steps we can take to identify campaigns, ad groups, and keywords that are causing us trouble. We also cover best practices to put in place to ensure that we are measuring and reporting to the best of our abilities.

The post provides a 4-step guide to identify which campaigns or keywords are not tagged correctly and how to rectify the situation. The steps are summarised below:

Step 1: Check that you have the basics covered. Check that you have linked the correct AdWords and Google Analytics accounts, applied cost data to the right profiles, and that auto-tagging has been enabled in the AdWords account.

Steps 2 and 3: Identifying the culprits. Look through the AdWords reports to identify campaign and keyword landing pages that are contributing to the discrepancy.

Step 4: Fix the problem. For each of the problematic landing pages check that:

• The correct Google Analytics Tracking Code is implemented
• The Google Analytics Tracking Code is in the right location in your HTML source code
• The auto-tagging parameter is present in the URL of the landing page that the visitor ends up on
• You are not using a combination of auto-tagging and manual campaign tracking parameters
• Paid visits are not being filtered out in your profile

Head over to the Solutions for Southeast Asia blog for a full guide on troubleshooting Google Analytics visits and AdWords clicks discrepancies.

Posted by Prissilia Kho, Google Analytics Specialist and Vinoaj Vijeyakumaar, Customer Solutions Engineer, Google Southeast Asia

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Google Analytics IQ: Make Sure You're Searchable!

If you've passed the Google Analytics Individual Qualification exam, you probably want people to know. One thing you can do is publish a link to your test record. But, you should also make sure that you're searchable from the Google Testing Center.

Here's how to make sure that people can find you. First, log in to the Google Testing Center. (Note: Use the login information you created during your first visit to the Google Testing Center.)

Access your profile on the Google Testing Center.

In the "Google Analytics Individual Qualification" section under "Would you like your name added to the database if you pass this test?", select the Yes option.

Click "Save Changes."

That's all there is to it. Now anyone searching for you on the Testing Center site will find you!

Posted by Helen Huang, Google Analytics Team

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In Case You Missed It

Before you say goodbye to the holidays, take a look at this great holiday list on the official Google blog by our very own Avinash Kaushik, called Top Ten Ways To Get Your Business Ready For The Holidays. By publishing this now in January, we're hoping you'll take these lessons into the whole year, because as Mom used to say, "Christmas should be every day of the year."

Seriously, these tips are applicable moreso now, when the holiday craziness is over and you have a second to optimize your campaigns and analytics, and also to take a look at some other free marketing tools from Google that you should really be using, such as Ad Planner, Insights For Search and Website Optimizer. 2010 will be much better if you take Avinash's advice early on.

For instance, here's numbers 1 and 2 from the list, to whet your appetite:

1. Update your wishlist:
Use the Search-based Keyword Tool to find keywords that you never thought of incorporating into your campaign for the holidays. (Here is a how-to guide for how best to use the tool: Monetize The Long Tail of Search).

2. Know what's hot this season:
Research on Insights for Search to see what the “Rising Searches” are and understand how people are searching for your brand (and your competitors!).

Make sure to read the rest!

Posted by Jeff Gillis, Google Analytics Team

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Web Analytics TV with Avinash and Nick

This is the fourth video in our recent Rapid Fire series which we are now calling Web Analytics TV. In this series you share your most burning questions via the Google Analytics Google Moderator site and we answer them.

Here's the list of last week's questions. We enjoy hearing from you, so please keep the questions coming. Like the hosts Click and Clack from a long-standing radio show called CarTalk, who will answer any car question that exists, we'd love to do the same for web analytics. Call us Data and Point? Hm. Click and Clack is catchier. If you can think of a name let us know. But please, ask any question related to web analytics. Tools. HiPPO's. Reporting tips. Challenges. All are fair game, so ask away.

In this episode we discuss:

• Tracking social media referrals in Google Analytics
• Why do I see clicks with 0 visits in Google Analytics keyword reports
• Does sharing data with Google Analytics have an impact on Organic Search rankings?
• How to track Google custom site search engines in Google Analytics
• In keyword reports how to change '+' characters into whitespaces
  
• How advanced profile filters work
• Best practices for reporting user "engagement"
• What insights can you gain from the content drilldown report
• How can one change the cookie duration of visits
• How does one become excellent at web analytics
  

Here are links to resources we discussed in the video:

• Tracking Custom Search Engine with Google Analytics help center article
  
• An article discussing tracking custom search engine by Robbin Steif
  
• Custom Advanced Filters explained by Robbin Steif
  
• How regular expressions work in Google Analytics by Robin Steif
  
• Why engagement is an "excuse" by Avinash Kaushik
  
• Example Engagement API report using the Google Analytics API (check out the Solving Business Problems section)
  
• Tracking methods to change the duration of the visitor, session and campaign cookies in ga.js
  

We'd love to hear your comments or questions in the comments section below, and let us know if you find this helpful.

Also, if you have a question you would like us to answer, please submit a question or vote for your favorite question in our public Google Moderator site. Avinash and I will answer your latest questions in a couple of weeks with yet another entertaining video. Thanks!

Posted by Nick Mihailovski, Google Analytics Team

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