Tuesday, 26 February 2008

Those of you familiar with Google's free A/B and multivariate testing tool, Website Optimizer, may have seen our previous webinars Introduction to Website Optimizer and Creating and Launching Experiments. Recently, however, you've asked us for more insight on what you should be testing on your webpages. With that in mind, we'd like to invite you to join Website Optimizer's Product Manager, Tom Leung, and guest presenter Bryan Eisenberg (FutureNow, Inc.) for a new, free online seminar:

Website Optimizer: What Should I Test?
DATE: Tuesday, March 11th, 2008
TIME: 9:00 - 10:00 am PST (Pacific Standard Time)
Register to attend.

During this online seminar, Tom and Bryan will:
  • provide a brief introduction to Website Optimizer for newer users
  • talk about testing best practices
  • discuss some of the top elements to test on any webpage, and
  • review top mistakes people make when developing new content to test.
Upon registration, we also invite you to submit specific topics you'd like Tom and Bryan to cover.

We look forward to seeing you there! If you can't make it (or even if you can), here are some guides to help you as you use Website Optimizer: Quick Start Guide and advanced testing strategies.

Wednesday, 20 February 2008

The Search Engines report in Google Analytics is very useful for seeing which search engines drove traffic to your site. In the report below, you can see that most of this sample website’s traffic is coming from Google, but Yahoo is driving a respectable number of visits (14,495 to be precise).


Now let’s say we want to further drill down to see what portion of our traffic was driven through paid search traffic. To see this portion of search traffic, we can simply click on the “paid” link at the top left corner of the report.

Which search engines do you see listed now? In this example, when we filter to view only paid traffic, all of the search engines except Google disappear from the list.


Of course, this all would make perfect sense if you were only running paid search campaigns with Google. But if you also have active paid search campaigns with other engines, then you’re probably starting to wonder what happened to all those visitors you spent good money to attain!

The key is understanding how Google Analytics interprets paid and non-paid keyword traffic. In short, all search engine traffic is classified as non-paid (aka, organic or natural search) traffic unless campaigns are specifically tagged to show up as paid.

Auto-Tagging Google AdWords PPC Traffic
We make it easy for you to parse out your Google AdWords traffic by offering an auto-tagging option (visit this article in our Help Center for details if you aren’t doing this yet).

But you need to make a little more effort if you want to see your other search engines’ paid traffic reported properly, through a process we refer to as “manual tagging”.

Manual Tagging for non-AdWords PPC Traffic
To get started with the manual tagging process, our URL Builder tool comes in handy. You can actually use this tool to generate URLs to track any online marketing campaign, but that’s a topic for another post. For paid search campaigns, the main thing to remember is that the campaign medium must be set to “cpc” or “ppc”.

Imagine you are driving people to a landing page, www.example.com/landingpage and have a campaign to promote your delicious chocolate product line.


Campaign source, medium and name are required parameters. The other two are optional, but to see the keywords, we’d recommend using the term parameter (in this case, “caramel filled chocolates”).

You can be creative on most of these values, but you must use “cpc” or “ppc” in the campaign medium parameter for search traffic to be separated properly.

Now hit “generate URL” and voilĂ , you have your new destination URL:

http://www.example.com/landingpage?utm_source=MSN
&utm_medium=cpc&utm_term=caramel%2Bfilled%2Bchocolates
&utm_campaign=MSN_ChocolateProducts

(Note: If you have lots of destination URLs to tag, you won’t want to use the URL builder to construct all of them. Just use it a few times to get the hang of the syntax, then build yourself a nifty little spreadsheet to put together all your URLs.)

Once you’ve successfully tagged all your search campaigns, you can feel confident that you have an accurate view of your search engine traffic – non-paid and paid. (And now feel free to go tell your SEO specialist to stop taking all the credit ;)

Sr. Account Manager, Google Analytics

Friday, 8 February 2008

Congratulations to my friend and resident Analytics Evangelist Avinash Kaushik on his 2008 SEMMY award. Avinash won in the Analytics category for his post entitled Web Analytics Demystified. Avinash's goal with this post and its complement Web Metrics Demystified is to help new users learn to think like seasoned analysts, but even experienced practitioners will learn something new.

For more witty and inspiring posts, with commentary from many of the brightest minds in web analytics, check out Avinash's blog Occam's Razor. Also, be sure to go hear Avinash speak if you get the chance. I've always found it to be an entertaining and highly informative experience.

Monday, 4 February 2008

In case you're interested, VKI Studios, a Google Analytics and Website Optimizer Authorized Consultant in Vancouver, is running a webinar called "Landing Page Optimization: a process using Google Analytics and Google Website Optimizer" on February 5 (tomorrow!) with Tom Leung, Product Manager for Google Website Optimizer.

You can register here to listen in.

Landing page optimization is especially practical as marketing budgets tighten up: if your company is talking about decreasing online advertising, traffic to your site can also decrease, which makes increasing conversions more crucial than usual. The beginning of the year is a great time to take a look at your site with the user experience and your message in mind.

Friday, 1 February 2008

Today we're happy to announce that the Urchin Software from Google beta is now available for download at urchin.com. Urchin Software from Google is a web analytics product similar in scope to Google Analytics, except you install and manage the software on your own servers.

Urchin 5 remains the current supported production release until Urchin Software from Google comes out of beta. This beta software should only be used for evaluation purposes, and is not recommended for production environments.

Here's what the new version looks like:


Why use Urchin Software?

Urchin is suitable for organizations that have content behind a security firewall or have other restrictions that prevent them from using the Google Analytics service. Urchin is also useful for those who want to perform ad-hoc historical log processing, who want to store their web analytics on local servers, and those requiring third-party data audits. Urchin Software from Google features the following upgrades from Urchin 5, among many others:

• More accurate geo-identification of visitors
• Cross-segmentation options similar to Google Analytics
• E-commerce and campaign tracking included (no longer requiring additional modules)
• Vastly improved embedded scheduler to more easily manage processing and re-processing jobs
• Improved user interface
• More robust log processing engine

You can download a 90-day version of the beta here. Once Urchin Software from Google comes out of beta, you'll be able to purchase it for $2995 through the Urchin Software Authorized Consultants. Please visit the FAQ page on the Urchin site to see details on pricing, previous version upgrading/importing instructions, system requirements, and differences between Urchin and Google Analytics.